F11 - "Customer Support" Is Not a Bad Word—Building Resources for Relying Institutions and Investigators

Friday, November 19, 2021

1:30 PM – 2:30 PM ET

Location: On-Demand

A few years into this "sIRB" experiment, it's helpful to reflect on what we've learned about supporting researchers when they're relying on an IRB they're not familiar with. This session will begin by reviewing the most crucial HRPP functions necessary for good “customer” support, and will then discuss the challenge of supporting investigators in multi-site studies. The session will provide pro tips from speakers experienced in supporting and navigating the single IRB waters.

Learning Objectives:

Identify and discuss the key components for providing support to investigators in an HRPP
Discuss and identify the unique challenges of supporting researchers from other institutions relying on your HRPP/IRB
Gain a better understanding of researchers' needs when relying on an IRB that is not their "own"
Share best practices to support for relying institutions/investigators

Presenter(s)

Janelle A. Maddox-Regis, MS, CIP

Johns Hopkins University School of Medicine
Johns Hopkins University School of Medicine IRB
Owings Mills, MD
Linda Parreco, RN, MS

National Cancer Institute
SW

Stacy M. West, MS, CASR, CIP

Virginia Commonwealth University
Richmond, VA